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Résumé of Lana Bryan

Lana.Bryan@writeteam.com

Skills

Top manager of people, projects, and schedules. Thorough knowledge of PCs, Internet software, Microsoft Windows, Word for Windows, RoboHelp, Excel, Project, graphics and flow-charting software. Working knowledge of FrameMaker.

Tactical understanding of usability requirements and methods, and expert management of documentation and localization projects.

Professional Experience

Publications

Education

Memberships and Awards

Hobbies and Other Interests

Personal Data

References

Professional Experience

July, 1998 to Present: Kana Communications, Palo Alto, California

Manager of Technical Publications. Design and create documentation in the form of printed manuals, online help, and Web help.

July, 1997 to June, 1998: ConsenSys Software Corporation, San Jose, California

Manager of Technical Publications. Defined documentation direction and updated existing printed manuals and online Help. Created new procedure handbooks and user manuals for new software.

January, 1995 to December, 1996: InterGO Communications, Inc. (Plano, Texas)

Senior Director of Program Management, 1996. Defined and controlled product definition and features, product schedules, online reference materials, documentation, quality assurance, usability testing, and localization. Served as co-Webmaster and online librarian.
Director of Program Management, 1995. Managed product definition and features, product schedules, online reference materials, documentation, usability testing, and localization. Created online library.

February, 1985 to December, 1994: Micrografx, Inc., Richardson, Texas

Senior Director of Development Services, 1994. Provided documentation, usability, localization, quality assurance, and technical support services to Micrografx customers, both internal and external. Managed 35 people including five direct reports. Directed the building of a usability lab.
Director of Global Documentation and Usability Services, 1993 to 1994. Managed all user documentation using both internal resources and contractors. Pursued cost-cutting methods of documentation preparation: online books, disk-to-plate technology, and using MS Word as a DTP vehicle. Started a usability testing program resulting in easier-to-use interfaces in all the software evaluated.
Director of International Projects, 1990 to 1993. Built and managed a department dedicated to the localization of software products. Evaluated bids from translation companies, arranged translation contracts, coordinated localizations for all software product components into up to ten languages, including Japanese. Monitored English software and documentation to guarantee a global outlook to ease transition to other languages and markets.
Responsible for all components in international products, including the box itself. Coordinated with international offices and Operations department for delivery of film for manuals, boxes, and stickers.
Managed eight people working in all phases of product localization: development, translation, recompiling of resources, and creation of masters.
Arranged and directed a three-day International Localization Conference in Paris in October, 1992, attended by translators representing seven European countries for training in new methods and discussion of localization issues.
Director of Publications, 1987-1990. Built a Publications department, hiring writers and desktop publishers. Directed writing and publishing projects, including award-winning manuals, newsletters, and online Help.
Senior Technical Writer, 1986-1987. Wrote and edited computer software manuals. Interviewed and hired writers. Managed writing projects. Edited letters and press releases for executives.
Technical Writer, 1985-1986. Wrote and edited computer software manuals. Prepared manuals for typesetting. Wrote software demo programs.

March, 1986 to Present: The WriteTeam, San Jose, CA (formerly Garland, TX)

Co-owner, technical writer, editor, and Internet Web author and editor.

Wrote the online Help system for EdgeworX, an Internet legacy access program, for Antares since purchased by Vectrix Corporation.
Edited the Help system for InterGO, an Internet software suite that provides easy, safe access to the Internet
Edited the award-winning Internet home pages for TeacherSoft, Inc. (now InterGO Communications, Inc.)
Edited the documentation, including a Help system and printed manual, for Gravity Verdict, a program from Gravity, Inc., to help lawyers manage the documents necessary to prepare for trial
Wrote, edited, and produced software manuals
Edited box copy, sales brochures, and direct-mail pieces
Co-authored The Illustrated Microsoft Windows Book, Wordware Publishing, 1987, and updates for each new version of Windows

January, 1985 to February, 1985: Editor, Wordware Publishing, Plano, Texas

September, 1984 to January, 1985: Teacher and Librarian, Garland Independent School District, Garland, Texas

September, 1980 to June, 1984: High school librarian, Post Independent School District, Post, Texas

Selected, purchased, and cataloged books and periodicals; kept accession and circulation records; maintained microfiche and microfilm; planned and executed an annual budget of $15,000. Supervised an adult aide and seven student aides.
Headed the Computer Technology Committee for the school district, locating software and hardware and recommending and approving all purchases.

December, 1979 to June, 1980: Librarian's aide, Coronado High School, Lubbock, Texas

1973 to 1979: Volunteer Work, Lubbock, Texas

Reading is Fundamental (RIF). Worked with school principals and teachers, and selected, ordered, and distributed books to children.
Other volunteer activities. Children's Religious Education director, La Leche League leader, and editor of the church newsletter.

1968 to 1970: Teacher of English, reading, and geography. Anne Arundel Junior High School, Odenton, Maryland

Professional Experience

Publications

Education

Memberships and Awards

Hobbies and Other Interests

Personal Data

References

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Education

Summer, 1980: West Texas State University, Canyon, Texas

September, 1979 to May, 1980: Texas Tech University, Lubbock, Texas

September, 1964 to June, 1968: Kent State University, Kent, Ohio

B.S. degree in Education, English major and Library Science minor.

Professional Experience

Publications

Education

Memberships and Awards

Hobbies and Other Interests

Personal Data

References

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Training

1990-1993: In my five trips to Europe, I have worked with translators in Dublin, Paris, Munich, Copenhagen, and Reggio Emilia (Italy).

June, 1992 to September, 1992: Management Training, "Managing as a Coach." Seven 3 1/2 hour sessions taught by Renova Corporation.

December, 1990 to May, 1991: Management Training. Five 4-hour sessions by Development Dimensions International.

Professional Experience

Publications

Education

Memberships and Awards

Hobbies and Other Interests

Personal Data

References

Page Top

Publications

EdgeworX Help system and printed manual for Antares, 1997
TeacherSoft Home Page, TeacherSoft, Inc., 1995 (TeacherSoft changed its name to InterGO Communications, Inc.)
InterGO booklet, TeacherSoft, Inc., 1995 (TeacherSoft changed its name to InterGO Communications, Inc.)
Dozens of computer manuals for Micrografx, Inc., 1987-1995
Illustrated Microsoft Windows 3.1, Wordware Publishing, Inc., 1992
Illustrated Microsoft Windows 3.0, Wordware Publishing, Inc., 1991
Illustrated Microsoft Windows 2.0, Wordware Publishing, Inc., 1989
Windows Einführung+Referenz, Verlag GmbH, 1987
The Illustrated Microsoft Windows Book, Wordware Publishing, Inc., 1987
Apple Writer II, Wordware Publishing, Plano, TX, 1986.